CUSTOMER CARE
Flavourpro partners with clients to develop, implement and innovate bespoke food & beverage programmes, we not only consult but represent the One8 and Saint Zero brands, from powder mixes to syrups and fruit purees.
Flavourpro believes in being hands on from start to finish, providing custom designed solutions through understanding our clients’ visions. To us it’s all about excellent service, perfect quality at the right price and customer care.
We want our customers to have confidence in the products we provide and the services we offer. Should you as one of our valued customers not be happy with services and products offered, please contact us at: customercare@flavourpro.co.za but we would also appreciate your positive feedback as well!
Should you have any sales enquiries, please do contact us at: sales@flavourpro.co.za we are always excited to hear from you.
PRIVACY & SAFETY
Flavourpro interacts and collects your information when you register on our site, to place orders, participate in giveaways, respond to our fun surveys and when we communicate with our followers and clients through e-mail, communicate on social media platforms or our followers and clients participate in another one of our site features.
We collect information about your dear gift recipients in order to delivery your special surprise purchase. This information however will not be used for marketing purposes.
When ordering we will request you please register on our Flavoursome site and will prompt you for your name, e-mail address, mailing address, phone number, credit card information or other information.
Similar to other sites, we do use “cookies” to give you an experience full of flavour and delight and we gather information about all our interesting visitors and their appreciated visits to our website.
HOW DO WE USE YOUR INFORMATION?
We will use the information we collect from you when you register, purchase products, enter a contest, promotion, respond to a survey, interact on our social media platforms, respond to our marketing communication, visit our exciting website and its pages, or we will use certain some of our site features in the following ways:
-
To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
-
To please allow us to better customer experience in service by responding to your requests.
-
To process your orders quickly and efficiently.
-
To include you in the excitement when administering a contest, promotion, survey or any other site features.
HOW CAN YOU OPT-OUT, REMOVE OR MODIFY INFORMATION YOU HAVE PROVIDED TO US?
To modify your online profiles and e-mail subscriptions, please contact us at customercare@flavourpro.co.za. Please note that due to pre-built email production schedules you may receive those emails already which have already ben built but we will remove you from the mailing list for our next exciting mailer to be built and sent.
To delete all of your online account information from our database, please contact us at customercare@flavourpro.co.za in order to action. Please bear in mind that we maintain information about any individual sales transaction in order to service all our transactions and for record keeping purposes.
PAYMENT METHODS
- Credit / Debit Cards
- PAYPAL
- Offline Payments
HOW DO WE PROTECT VISITOR INFORMATION?
A variety of security measures are implemented to maintain the safety of your personal information. Your personal information is held within secure networks and is only accessible by a limited number of persons who have specific access rights to our systems and networks, with the mandate of keeping your information confidential. When placing orders and accessing your personal information, a secure server is used.
DO WE DISCLOSE YOUR INFORMATION WE COLLECT TO OUTSIDE PARTIES?
No, not in a selling, trading or transfer form, except as described as follows; The term “outside parties” does not include Flavoupro and its housed brands. This does not include website hosting partners and parties who assist in operating the flavourpro and housed brands websites, conducting business, or servicing you, so long as all parties agree to keep your personal information confidential.
We may provide your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
THIRD PARTY LINKS.
To improve your customer experience and value add, we might include third party links on the flavourpro and housed brands websites. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. We do however place primary concern on the protection of our valued visitors and clients information and to protect the flavourpro brand and its housed brands ethics and integrity and welcome all feedback about these linked sites should you wish to provide. You can do so by contacting customercare@flavourpro.co.za.
YOUR CONSENT.
By using the flavourpro site and its housed brands sites, you consent to this privacy policy.
POLICY UPDATES AND CHANGES.
All policy changes will be published on the flavourpro and housed brands sites to review and will only apply to any personal information collected after the date of the implemented update. This policy was created on the 12 of May 2021.